Refund policy

Last updated: 26 October 2026

1 Your statutory 14-day cancellation right

For most goods bought online, you may cancel your order without giving a reason within 14 days beginning the day after you (or someone you nominate, other than the carrier) receive the goods. If an order contains multiple goods delivered separately, the period generally runs from the last item delivered. Any applicable legal exceptions are explained below.

To cancel, send a clear statement to support@Loomberri.com before the deadline. You may use the model cancellation form in Appendix A, but this is not compulsory. We will acknowledge a cancellation sent through an online form where legally required. An approval or authorisation number is not a condition of exercising your statutory cancellation right.

2 Returning goods after cancellation

After telling us you are cancelling, you have a further 14 days to send the goods back. Please email support@Loomberri.com for the appropriate return address and prepaid-return instructions. The address for returns may differ from our US correspondence address. We do not charge a return-shipping fee for UK returns arranged through our standard process, consistent with the no-return-fee commitment in our original policy.

You may inspect or try goods on as you would reasonably be permitted to do in a shop. We may reduce the refund if handling beyond what is necessary to establish their nature, characteristics and functioning diminishes their value, as permitted by law. Original packaging is helpful but is not an absolute condition of the statutory cancellation right.

3 Refund timing and method

For a valid cancellation, we will refund the price paid and any basic outbound delivery charge (up to the cost of our least expensive standard delivery option). We do not need to refund an additional amount paid for premium or express delivery. We will repay without undue delay and no later than 14 days after receiving the returned goods or satisfactory evidence that they have been sent back, whichever occurs first. If the goods have not yet been dispatched, the relevant refund deadline is generally 14 days after we are told of the cancellation.

Refunds will normally be made using the same means of payment used in the original transaction, unless you expressly agree otherwise. No refund administration or restocking charge will be imposed for a statutory cancellation.

4 Our additional 30-day returns offer

In addition to your statutory rights, Loomberri offers a voluntary 30-day return window beginning on the date you receive your order. For returns made only under this additional offer (and not under your statutory cancellation or faulty-goods rights), items should be unused, unworn, undamaged and, where reasonably possible, returned with original packaging and proof of purchase. Please contact us for the return arrangements. This extra offer does not replace or restrict your statutory rights.

5 Faulty, damaged, misdescribed or incorrect goods

Your rights under the Consumer Rights Act 2015 are unaffected by our voluntary returns conditions. Goods must be as described, fit for purpose and of satisfactory quality. If goods are faulty, you may have a short-term right to reject them for a full refund within 30 days. Depending on the circumstances and timing, you may instead be entitled to repair or replacement, a price reduction or a final right to reject. We will cover appropriate reasonable return costs for goods that do not comply with your statutory rights.

If an item arrives damaged, defective or incorrect, contact support@Loomberri.com with your order details and, if practical, photographs so we can resolve the issue promptly. Photographs can help but are not a legal precondition for the exercise of statutory rights.

6 Goods exempt from change-of-mind cancellation

The statutory cooling-off cancellation right does not apply to certain categories where the law provides an exemption, including some goods made to the consumer’s specifications or clearly personalised, and certain sealed goods not suitable for return for health or hygiene reasons once unsealed. An exemption applies only where its legal conditions are met; it does not cancel your rights if goods are faulty or not as described. Any relevant exemption should be clearly identified before checkout.

7 Exchanges, order changes and contact

Exchanges may be available for damaged, defective or incorrectly supplied goods. Please contact us if you wish to change or cancel an order before dispatch; we will try to help. Once dispatched, statutory cancellation and return rules apply. Address changes requested within 24 hours of placing an order may be possible but cannot be guaranteed after fulfilment begins.

Returns and customer support: support@Loomberri.com