Shipping policy

Last updated: 26 October 2026

1 Shipping destinations and availability

UK delivery is available only for destinations offered by the checkout at the time of purchase. Any region-specific limitations or exclusions, including Northern Ireland or remote-area restrictions where relevant, will be shown before you pay.

2 Shipping charges and import costs

Shipping charges for UK orders, if any, are displayed at checkout before payment. The free-US-shipping statement in our US policy does not by itself apply to UK orders. For goods imported into the UK, any applicable VAT, customs duties and handling charges will be described before purchase, including whether they are included in the checkout total or may be collected on import.

3 Order processing and delivery

Our ordinary target processing period is 1–2 business days after an order is placed, excluding weekends and public holidays; this estimate is based on the original policy and must be confirmed for UK fulfilment. The estimated UK transit period and delivery date will be displayed at checkout or in the order confirmation. The original US estimate of 3–5 business days must not be presented as a UK delivery guarantee.

Unless a different period is agreed with you, we will deliver without undue delay and no later than 30 days after the contract is made, as required by UK consumer law. If there is a substantial delay, we will notify you and explain the available choices and rights.

4 Shipping updates and tracking

Where tracking is available, we will send an order-dispatch email with the tracking information. You may use the tracking link supplied in that email. Carrier availability varies by destination and service.

5 Changing a shipping address

Please email support@Loomberri.com as quickly as possible, ideally within 24 hours of placing your order, if you need to correct an address. We will try to make the change, but amendments may no longer be possible once processing or despatch has begun.

6 Delivery issues, lost or damaged parcels

If your parcel is delayed, missing or arrives damaged, contact support@Loomberri.com with your order information. We will investigate with the carrier and fulfil our responsibilities under UK consumer law. Our responsibilities do not end solely because a parcel has been handed to a courier. Retain any packaging and photographs where practical.

7 Packaging

Orders are packaged with materials intended to protect products in transit. Packaging and available carriers may vary by product and destination.